What services do courier services offer financial institutions?

  1. Carrying items between branches and central facilities
  2. Carrying items for financial processing done either in-house or by an outside provider
  3. Delivering mail from post offices
  4. Delivering deposits from clients to be transacted in a certain branch

Top things to consider when choosing a Courier Service for your Bank or Credit Union are:

1. Reliability and Trust.

These can be hard to quantify if you have no experience with the courier. One way to evaluate the courier is to use them put the word out that anyone who needs a same day delivery or special delivery call a potential courier and have them do it. Then you can evaluate how they answer the phone, how does the driver look, is the pickup and delivery on time, does the courier company call to confirm delivery and how did the overall experience go. Be sure to call a week after the delivery and ask that they send you a POD (Proof of Delivery) this way you can see if they still care when you are not actually placing an order and how fast do you get the POD. Ask that the POD be emailed to you this way you make sure they are using up to date technology you would be surprised how many delivery companies are not. This can be a drawback when it comes to clear communication and Tracking.

2. Referrals

Call the person at another local bank who holds you position and ask them who they use and who they used in the past and why they don’t use them now. Any potential courier service that is doing work for a bank should have a good and close relationship with their bank customers that would lend them to giving you a referral to call or email. Ask your potential delivery company for referrals of banks that do not use them anymore, these are great because the bank is more likely to be honest. Also ask for a few referrals from others customers in other lines of work especially the customers who use their medical courier service as they will have similar needs in regards to reliability and privacy.

Good Questions to Ask to Check for Reliability and Trust:

  1. Ask to see a copy of their employee manual / handbook (be sure it includes their dress code)
  2. Ask them about their Emergency Procedures (How do they handle being evacuated from their office? Do they have a secure place to store your items in case of disaster?)
  3. What security policies regarding your banks information do they have.
  4. Can they provide proof that their drivers are enrolled in a DMV pull?  (So you know whether the courier services under consideration is reviewing driver’s driving records)
  5. If drivers are using their own vehicles on deliveries: Does the company have a signed agreement with the drivers that will allow the company to access the vehicle if it is impounded or seized or in an accident. (Usually it will look like a lease agreement between the Delivery Company and the Driver.)
  6. Ask to see their financial records or details on the Accounts Payable to make sure they are using employees so they are not Owner / Operators.
  7. Another way to check for use of Owner / Operators is to ask to see their last couple of years 1096 which sums up the 1099’s they send out. If they have a lot of these made out to People and no companies then you can be sure they are using a lot of owner operators.

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